Hi! How Can We Help You ?

  • Richkart Account Security

  • Choose a Strong Password

    To protect your password, it's important to change it periodically and keep your password private, since anybody who knows your password may access your account. We recommend changing your password every 30-60 days.



    To choose a strong password:
    • Use a different password on Richkart that you use on other sites. If you need help remembering your password, consider using a password manager. Research the best one for you.
    • Use at least 8 characters. A minimum of 6 is required; a maximum of 128 is allowed. While not required, adding numbers or special characters to your password will make it even stronger.
    For example, the password "rivers2!%" is a much stronger password than "rivers."
    • Choose an original password. Passwords previously used for your account will not be accepted by the system.
    • Do not use the same password that you use on other sites, including your email provider. Actively monitor all your accounts, including your email provider, for unauthorized or suspicious activity.
    • Avoid passwords that are easy to guess. These include passwords such as "secret," "password," "richkart," or "123456." They also include things like a dictionary word, your name, e-mail address, or other personal information that can easily be obtained.
    • If you already have an Richkart account, for enhanced security, please add or update it with a mobile phone number here.
    • If you receive a verification code from Richkart, do NOT share it with anyone. Richkart will NOT contact you and ask for your verification code.

    Note: Passwords are case sensitive. For instance, "RIVERS2!%" and "rivers2!%" are two different passwords. When choosing a password, remember the capitalization you use, and make sure that the CAPS LOCK key on your keyboard is not turned on.

  • Supported Browsers

    To keep giving you a great shopping experience, we periodically update our website security certificates based on new SSL Standards.



    To continue enjoying Richkart you should install a supported browser and make sure that you’re always using the latest version. To install or update a supported browser please visit any of the browsers' websites:
    • Apple Safari https://support.apple.com/downloads/#safari
    • Google Chrome https://www.google.com/chrome/
    • Microsoft Internet Explorer https://www.microsoft.com/ie
    • Microsoft Edge https://www.microsoft.com/en-us/windows/microsoft-edge
    • Mozilla Firefox https://www.getfirefox.com/
    • Opera https://www.opera.com/

  • Your Profile

  • Edit Your Profile

    You can manage your personal information and privacy settings for your Profile.



    To edit your Profile:
    1. Go to your Profile page.
    2. Select the relevant option in the drop-down menu.
    o To edit your personal information, select account details.
    o To edit your privacy settings (what is visible to visitors to your profile page), select Edit privacy settings.
    3. After making your changes, click Save
    You have the following options for how to configure your privacy settings for which activities are visible or hidden on your Profile page:
    • Show or hide activity by activity type
    • Show or hide all activity

  • About Public Names

    Your Public Name is the public name you associate with contributions to Richkart.com, such as Customer Reviews.



    You're asked to pick a Public Name the very first time you participate in the community and you can always change it later on your public Profile page by selecting Edit Profile from the dropdown menu. Your Public Name appears next to any public activity including Customer Reviews, Customer Ratings, Customer Q&A and Seller Feedback you've posted or Wish Lists or Baby Welcome Lists you've made public. You have the option of using your real-world name or a pseudonym as your public name.

  • About Public Activity

    Your public activity on Richkart includes your contributions to Customer Reviews, Customer Questions and Customer Answers. Additionally, Badges and your Public Wish Lists are considered the public activity. Your browse and purchase history are never considered the public activity.



    Your public activity is associated with your public name and is visible on your Profile page and elsewhere on Richkart, such as the product detail page. For example, reviews you write are displayed on the product detail page with your public name and link back to your Profile page.
    To change which public activity is visible on your Profile page, go to your Profile and select Edit Profile from the drop-down menu. Go to the Edit Privacy Settings page on your profile and uncheck the box next to the activities you wish to remove from the public view of your Profile page. To change the privacy settings of your Wish Lists or Baby Welcome Lists, go to Manage Your Wish List
    For details, instructions and policy information related to editing your Profile, go to Edit Your Profile.
    Important: When you remove activities from the public view of your Profile page, they may still show elsewhere on Richkart with your public name and link back to your Profile page (for example on product detail pages).

  • About Public Information

    On your public Profile page, you can share information about yourself to help others learn more about you.



    You can upload a Profile picture, provide contact information such as a public email address, and share information about yourself, such as a bio, a personal website, and your location.

    Note: Your Profile picture and information are public, meaning that anyone visiting your Profile will be able to see them. They are optional to provide and can always be deleted. The email you submit on your Profile will not overwrite the email address associated with your Richkart customer account. It will only be leveraged by other customers to contact you directly.

  • Author Publisher & Vendor Guides

  • Claim Copyright Infringement

    Richkart respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, follow the notice and procedure for the Richkart site where you identified the infringement.



    To claim copyright infringement, please submit your complaint using our online form. We respond quickly to concerns of rights owners about any alleged infringement.
    If you prefer to submit a report in writing, please provide us with this information:
    • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
    • A description of the copyrighted work that you claim has been infringed upon;
    • A description of where the material you claim is infringing is located on the site;
    • Your address, telephone number, and e-mail address;
    • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
    • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

  • Submit Content Corrections

    Publishers and authors can request changes be made to the catalog data and descriptive text.



    Corrections to fields that are not supported by this form may be sent to Customer Service. Please include the following:
    • The ISBN/ASIN of your item listed.
    • Full details of the change requested.
    • The name and e-mail address of someone we can contact with questions.

  • Security & Privacy

  • Report Suspicious E-mails, Phone Calls, or Web-pages

    We take phishing and spoofing attempts on our customers very seriously. If you receive a correspondence that you think may not be from Richkart, please report it to us by sending the e-mail or webpage to stop-spoofing@richkart.com.




    To report a phishing or spoofed e-mail or webpage:

    1. Open a new e-mail and attach the e-mail you suspect is fake. For suspicious webpages, simply copy & paste the link into the email body. If you can't send the e-mail as an attachment, you can forward it.
    2. Send the e-mail to stop-spoofing@richkart.com Note: Sending this suspicious e-mail as an attachment is the best way for us to track it.
    Note: Richkart can't respond personally when you report a suspicious correspondence to stop-spoofing@richkart.com, but you may receive an automatic confirmation. If you have security concerns about your account, please contact us using the Contact Us button.

  • About Identifying Whether an E-mail, Phone Call, or Webpage is from Richkart

    If you receive a suspicious (sometimes called phishing) correspondence, here are some tips to determine if it's an email, phone call, or webpage from Richkart.com.
    If you received correspondence regarding an order you didn't place, it likely wasn't from Richkart.com. Send the email as an attachment to stop-spoofing@richkart.com. If you are reporting a suspicious URL, put it in the body of the email and send it to stop-spoofing@richkart.com. For more information, go to Report a Phishing or Spoofed E-mail Avoiding Payment Scams
    Important: Email
    Don't open any attachments or click any links from suspicious emails. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.
    Richkart will never send you an unsolicited email that asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, ID questions like your mother's maiden name or your password. If you receive a suspicious email, report it immediately.
    Suspicious emails or webpages not from Richkart.com often contain:
    • An order confirmation for an item you didn't purchase or an attachment to an order confirmation Note: Go to Your Orders to see if there is an order that matches the details in the email. If it doesn't match an order in Your Account, the message isn't from Richkart.
    • Requests for your Richkart.com username and/or password, or other personal information
    • Requests to update payment information Note: Go to Your Account and select Payment options. If you aren't prompted to update your payment method on that screen, the message isn't from Richkart.
    • Links to websites that look like Richkart.com, but aren't Richkart
    • Attachments or prompts to install software on your computer
    • Typos or grammatical errors
    • Forged email addresses to make it look like the email is coming from Richkart.com
    Note: If the "from" line of the email contains an Internet Service Provider (ISP) other than @richkart.com, then it's a fraudulent email.
    Important: Phone Calls
    While some departments at Richkart will make outbound calls to customers, Richkart will never ask customers to disclose or verify their Richkart.com password, credit card, or banking account number.
    If you receive a phone call asking you to disclose the above information, please visit to report the phone call to Richkart.

  • Shipping Large or Bulky Items

  • Large or Bulky Items

    Richkart.com offers a number of large and over-sized items that require special handling. Items too big to ship to a P.O. Box or Richkart Locker must be shipped to a street address.



    Large items sold or fulfilled by Richkart ship with one of our speciality carriers. Because of this, large items shipping is free of charge.
    Scheduled Delivery
    Large items eligible for Scheduled Delivery will display "Scheduled Delivery" and available delivery date on the detail page.
    With a Scheduled Delivery order, you'll be able to choose a different delivery date and time that works best for you during checkout.
    If a first available delivery date isn't displayed, then you're either in an area that doesn't support pre-scheduling from the website or the item is in a pre-order state. In these cases, the carrier will contact you by phone to arrange a date and time for delivery. For more information on setting up a Scheduled Delivery,
    An adult signature is required for large items. If an adult isn't home at the time of delivery, the product will be taken away by the carrier and you'll need to reschedule your delivery.
    Note: The carrier may not be able to deliver some items (like safes and whirlpools) through your door due to size or safety considerations. Ultra-heavy items (weighing over 300 lbs.) and items that we cannot fit through the door will be delivered curbside.
    Residential Shipping Fee
    Richkart Third-Party Sellers may include a fee for delivering large and heavy items to a residential address, such as a home or an apartment. If your address type at checkout is a residential address, you may be charged an additional fee as set by the Third-Party Seller. This is because sellers incur higher delivery-service costs when delivering large and heavy items to a residential address. The residential fee may be calculated based on the number of items, weight, or item price, and will not exceed 3000 INR per order. The fee is calculated and visible when you pick your address either on the product detail page or at checkout. The total shipping fee for the order will be as shown at checkout.

  • Installation and Assembly Services for Eligible Large Items

    How to make your home ready for installation and assembly of your large item.



    Preparing Your Home for Installation and Assembly To be sure the installation and assembly of eligible large items go smoothly, please follow the below guidelines:
    • An adult, 18 years or older (19 years or older in Alabama or Nebraska), must sign for and be present during Scheduled Delivery.
    • Confine all house pets into a separate area, away from the delivery path.
    • In inclement weather, please provide a clear path--no ice, snow or debris--from the street to the appropriate entrance.
    • Confirm how many stairs, if any, are required to climb to place the item.
    • If you live in a multi-unit complex with an elevator, please make arrangements with the building management to use an elevator for delivery.
    • Identify tight hallways or sharp corners.
    • If your purchase requires a gas valve connection, a functional gas shutoff valve behind the appliance is required.
    • Validate the power source required (110 V or 220 V), and whether it must be dedicated to the appliance to be installed.
    • Review any other requirements that could block or delay the installation. For example, existing fittings must meet code and be in good condition.
    • The carrier will not perform construction services.
    • Existing parts cannot be re-used. All parts must be new.
    Prior to Completion of Scheduled Delivery Item Inspection:
    • After the item is unpackaged but before the installation, inspect the item for damage and confirm that it is the item you expected at the time you placed the order.
    • If you received the wrong item or it arrived damaged, please notify the carrier immediately and do not accept delivery. Delivery personnel will remove the item from your home and return it to Richkart, and you will be refunded the full amount.

  • Shipping Rates & Times

  • About Delivery Guarantees

    We offer guaranteed delivery on certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly marked on the checkout page with an associated delivery date and fee (if applicable).



    If we provide a guaranteed delivery date and a delivery attempt is not made by this date, we will provide a refund of any shipping fees associated with that order.
    Note: The order within countdown reflects Richkart’s delivery capability at the moment the page was opened. The delivery day may become unavailable within that timeframe, prior to completing your order, due to changes in inventory or delivery capacity
    To inquire about a refund, please contact us and click "An Order I Placed." Select your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.
    Please see our Guaranteed Delivery Terms and Conditions for more details.

  • About Shipping Restrictions

    Certain restrictions prevent us from shipping certain products to all geographical locations.



    You'll be notified at checkout if we're unable to ship specific items to the address you've selected. Please also check the product detail pages for any item-specific shipping restrictions.
    When possible, product detail pages filter out offers that can't be shipped to your delivery address. To determine your shipping location, we'll use your default 1-Click delivery address when you're signed in to your account and 1-Click has been set up; otherwise, we'll use your IP address.

  • About Shipping Preferences

    Every time you place an order via the Shopping Cart that contains more than one delivery date, you can choose for your order to be shipped in the fewest possible packages or for your order to be shipped as soon as each item it becomes available.



    You can change your shipping preferences in Your Account at any time after placing your order as long as the order hasn’t entered the shipping process yet.
    Deliver items in fewest possible packages For items that are in stock, your orders will be consolidated into the fewest number of shipments possible. This may take longer to ship depending on product availability, but there will only be one shipping charge for the entire order.
    I want my items faster. Ship each item as soon as it becomes available (at additional cost)

    For items that are in stock, your items ship as they become available. You should choose this option if you want to receive some items quickly.
    The number of shipments we make for your order is dependent upon:
    • Location in our fulfilment network
    If your order has dissimilar items such as a book, a computer, and a cordless drill, they may ship separately, depending on where in our fulfilment network they happen to be located.
    • Items requiring special shipping and handling (for example, items that are large and/or heavy)
    These items are marked on their product detail pages and will ship separately from other items in your order.
    Note: You will not be charged more for shipping than the amount that was originally quoted to you at the time you place the order. Shippers are selected depending on the weight of the package and the distance it has to travel from our fulfilment centre, requests for specific shippers will not be accommodated.

  • Returns & Refund

  • Return Items You Ordered

    You can return many items sold on Richkart.com. When you return an item, you may see different return options depending on the seller, item, or reason for return.



    Prepare and ship your return
    After you've followed the prompts in the Online Returns Center link above:
    1. Prepare your package for return. Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.
    2. Ship your return based on the return shipping option you selected.
    For more information on the return shipping options, go to About Return Shipping.

  • About Refunds

    When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.


    Where's My Refund?
    You can check the payment method that was refunded and the status of your refund in Your Orders.
    Note: After the carrier has received your item, it can take up to 1 weeks for us to receive and process your return.
    To see how long it takes for you to receive your refund, please see the table below.
    How Refunds Are Issued
    When returning an item you can choose your preferred refund method in the Online Returns Center.
    If you're receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund
    Note: If we refunded you to a pre-paid card and you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it's stored in..
    Instant Refunds & Refund Without Return In some cases, you may be offered an "Instant refund" option to allow you to use your refund without waiting for your return to process. Instant Refunds are either issued to your credit
    card or as an Richkart.com Gift Card balance. Refunds issued to card issuers will require an additional 3-5 business days processing time by those institutions. You'll still need to return your items within 7 days.
    Richkart may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate. For more information, go to the Conditions of Use.

  • About Warranty Repairs

    Warranty repairs are available for some products sold directly by Richkart.com and covered under a manufacturer warranty. The third-party repair service providers are authorized by the manufacturer, and can usually fulfill requests within 14 days.


    Manufacturer warranty coverage
    Manufacturer warranties may not apply in all cases, depending on factors like the use of the product, where the product was purchased, or from whom you purchased the product.
    If you'd like a copy of the manufacturer warranty for a product found on Richkart.com, you can contact the manufacturer directly or visit their website for more information. Review the warranty carefully, and contact the manufacturer if you have any questions
    How to send an item for repair
    Send the item directly to the third-party repairer using the instructions found here
    Note:
    • Shipping to the repair center is free.
    • Return shipping is free if your item is covered under the warranty.
    • Return shipping is also free if the repair is not covered under warranty and you decide not to have a third-party repair your item.
    • When the third-party repairer receives your item, you'll receive a confirmation email. The item will be inspected and the issue diagnosed. If the defect is covered by the manufacturer warranty, the item will be repaired free of charge and returned to you.
    • Repairs usually take up to 14 business days (including delivery time), but may take slightly longer.
    • If the problem isn't covered by the manufacturer's warranty, or if the warranty is voided (for example, the item was accidentally damaged), you'll be contacted by the repairer with a repair estimate.
    • You can decide whether to ask the repairer to proceed with the repair at an additional cost, or have the item returned to you free of charge. Payment for such repairs, including any applicable delivery charges, are made directly to the repairer.
    • Repairs usually take up to 14 business days (including delivery time), but may take slightly longer when new parts need to be ordered by the repairer from the manufacturer.
    • You can check the status of your repair by selecting View Repair Status on the Your Orders page by following the instructions in the repair confirmation email you receive or via the following website, once one business day has passed since the creation of your label.
    Computer Care (Dell and Lenovo Desktop/Laptop PC's) • Contact: https://computercare.net/richkart-support/
    • Terms of Service: http://computercare.net/terms-of-service/
    • More Information: Enter your Work Order # (RMA provided in your repair request confirmation email) and your email address.
    ACER (ACER Desktop/Laptop/Chromebook/Tablet/Netbook/Cloud Computer PC's) • Contact: https://customercare.acer.com/customercare/CaseStatus.aspx
    • Terms of Service:https://www.acer.com/ac/en/US/content/standard-warranty
    • More Information: Select the option to search via Case ID and enter the RMA provided in your repair request confirmation email
    Precision Camera (Sony, Nikon, Olympus, Pentax, Ricoh cameras)
    • Contact: https://www.precisioncamera.com/repair-status-lookup.php
    • Terms of Service: http://www.precisioncamera.com/terms-conditions.html
    • More Information: Enter your service order number or phone number.

  • Send an Item for Repair

    To create a repair label:
    1. Go to the Online Returns Center.
    2. Select Return Items to display your recent orders.
    3. Choose items to return and click Return or replace items or Get Product Support.
    4. Select Item is defective or doesn't work in the Why are you returning this? drop-down menu.
    5. Describe what's wrong with the item in the Comments section and click Continue. If you provide as much detail as possible, the repairer will be able to diagnose and fix the problem faster. If a repair is possible, you'll be offered it here.
    6. Select the address where the repairer should return the item. The original delivery address is selected by default. Select Change Address to choose a different return address.
    7. Print out the label and follow all handling and packaging instructions.

  • About Technical Support and In-home Repair

    To help you troubleshoot any issues, Richkart.com offers free technical support over the phone and in-home services for eligible products.




    Our technicians use the latest authorized manufacturer tools to troubleshoot issues. If the tools do not resolve the issue and your product is eligible, we will schedule an authorized technician to perform an in-home repair. The third-party repair service provider works directly with you to repair your product. Richkart does not perform any repairs.
    To reach our Technical Support team directly by calling 1 800-572-6067 and providing your order number. The order number allows the Technical Support team to review the order details and determine the exact model of the product provide the recipient the order number so they can use the Technical Support and In-home Repair service if needed.

  • Account Setting & Payments Methods

  • About Problems Signing In

    If you're having trouble signing in, you may be entering in an incorrect account information



    If you're having trouble signing in, here are some things to check:
    Clear Your Browser's Cache and Cookies
    Your Internet browser's "Help" menu will have instructions for how to clear the cache and cookies.
    CAPS Lock and NUM Lock on Your Keyboard
    Passwords are case sensitive, so "PASSWORD" and "Password" are recognized as two different passwords.
    Incorrect E-mail Address
    Your e-mail address must be in this format: username@domain.com (or .net, .org, .edu, etc.). If you have more than one e-mail address, be sure that you're using the correct e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it's the correct e-mail address listed.
    Incorrect Mobile Phone Number
    If you created your account with a mobile phone number, you'll need to use your mobile phone number to sign in to your account. Your mobile phone number must include your country code.
    Incorrect Password If you're sure you're using the correct e-mail address or mobile phone number, try to reset your password. For more information, go to Reset Your Password.
    Use New Password
    After The Sucessfully Password Reset Customer Receive An Password Notification Mail On Richkart Customer Registered Mail Address. In The Mail Customer Receive An 7 DIGIT Numeric Code For Access their Account This Code Valid Till Customer Not Change Their Password From Their My-Account

  • Add & Manage Addresses

    You can add, edit, and delete addresses from your Address Book in the Settings .



    ,strong>To manage your address book:
    1. Go to Manage Addresses and 1-Click Settings in Your Account.
    2. Do one of the following:
    o To add a new address, click Enter a new address. Note: For your security, you may be asked to confirm your credit card number the next time you place an order using the new, edited address.
    o To edit or delete an address, click either Edit or Delete under the address you want to modify.
    o To set a default address, click the link below the address.
    Note: Updating an address in Your Account will not change the shipping address on any open orders you have placed, or the shipping address on your Wish List or Registry. If you need to change the shipping address on an order that has not entered the shipping process, go to Change Order Information.

  • Add & Manage Payment Methods

    You can add or update your payment methods by visiting the Payment options section in Your Account.



    To add or update a payment method in Your Account:
    1. Go to Your Account and select Payment options. 2. In the Payment options section, do one of the following:
    o To add a payment method, select Add a Card or Add a personal checking account.
    o To edit a payment method, open your payment option and select Edit.
    Note:
    • Updating a payment method in Your Account will not change the payment method on any open orders you have placed. If you need to change the payment method on an order that has not entered the shipping process, go to Change Order Information
    • Certain Health Savings Accounts (HSA) cards cannot be registered as FSA/HSA cards with Richkart but can still be used if they're registered as credit cards. If you register your HSA card as a credit card, you'll be responsible for ensuring the card is used only for eligible products. HSA cards that are registered as credit cards do not automatically restrict the types of products you can purchase with the card. Purchasing ineligible products or services with the card may require you to report them and pay additional taxes. Contact your plan administrator or employer for more information.
    • An order was placed by a family member, friend, or co-worker with access to your card number.
    • Additional cards are associated with the credit or debit account.
    • A back-ordered or pre-ordered item shipped.
    • A gift order shipped.
    • An order was split into multiple shipments or sent to multiple shipping addresses. Note: This will appear on your statement as separate charges.

  • Reset Your Password

    If you've forgotten your password, you can reset it by going through our "Forgot Your Password" process on our website.
    Did you forget your password? You can request a personalized "password reset" link. Forgot Your Password
    To make this update from a computer that you haven't used previously to shop on our website, we'll also ask you to confirm all of your account information before being able to create a new password.
    To request a password reset:
    1. Go to Forgot Your Password.
    2. Follow the on-screen instructions.
    3. Follow the instructions in the e-mail sent to the e-mail address on your account.
    Note: If you created your account with a mobile phone number, you'll receive an SMS message with instructions instead of an e-mail.
    After you've created a new password, it will become active right away. You new password will be applicable for all Richkart-related accounts associated to the same email address.
    Tip: To choose a strong password, go to Choose a Strong Password.

  • Sign Out of Your Account

    Here's how to sign out of Your Account on Richkart.com.


    To sign out of Your Account:
    1. Hover over MY-ACCOUNT next to the search bar.
    2. In the drop-down menu that appears, select Not [name]? Sign Out..
    You are now signed out of your Richkart.com account.
    Note: To sign out of the Richkart.com mobile app:
    • For Android and iPhone devices, open the app and tap Menu > Settings > Not [name]? Sign out.
    • For iPad devices, tap on Hello [name] > Sign out.

  • Change Your Account Settings

    If you need to make changes to your name, mobile number, account information, you can update these from the Login & Security section in Your Account.


    To change account settings:
    1. Go to Your Account and select Account Details.
    2. Click Edit next to the account information you'd like to update.
    3. Follow the on-screen instructions and click Save Changes.
    4. Click Done after you've completed all your updates.
    If you've forgotten your password, go to Reset Your Password.
    NOTE:
    • If you change the e-mail address on your account to an e-mail address that is already associated with another Richkart account Second Mail Address Not Update In your Account.

  • Order Management

  • Cancel Items or Orders

    You can cancel items or orders that haven't entered the shipping process yet by visiting the Order section in Your Richkart Account.



    To cancel an item or an entire order:
    1. Go to Your Orders.
    2. Click Cancel Items.
    3. Select the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, select all of the items.
    4. Click Cancel checked items when finished.

    After submitting the cancellation, we'll send you a confirmation message to the e-mail address and an text message on your account.
    You can also confirm that the order was cancelled by visiting Your Orders. If you see the order in the Cancelled Orders section, it was successfully cancelled.
    If your order shipped directly from Richkart.com and cannot be modified, you may refuse the package or return it using our Online Returns Center .
    If your order shipped directly from a seller and cannot be modified, please contact the seller for instructions. For more information on how to contact the seller from their store link. (e.g. Sold By)

  • Change Your Order Information

    You can update your order quantity, billing address, shipping address, payment method, and more on your unshipped orders by visiting the Orders section in Your Account.



    To edit an order from the Order Summary in Your Account:
    1. Go to Your Orders
    2. Click the Order Details link for the order you wish to change.
    a. To edit orders shipped by Richkart.com, click Change next to each item you wish to modify (billing address, shipping address, payment method, gift options, etc.).
    b. To edit orders shipped by an Richkart Seller, contact the seller by clicking Problem with this order?
    c. Note: Sellers can't change the shipping address for you after you've submitted your order. If you need to update the shipping address and the item hasn't shipped yet, you'll need to request a cancellation and order again.
    3. Click Change beside the information you want to modify.

  • Contact Third-Party Sellers

    Third-party sellers handle customer service for orders shipped directly from them directly visit their online store online at richkart.com



    To contact a third-party seller, do one of the following:
    • Go to the product listing on Richkart.com and click the third-party seller's name. Click the Ask a question button.
    • Go to Your Orders, find your order in the list, and click Get help with order. Depending on your issue, we'll help you contact the seller if necessary.

    Note: • Please give sellers two business days to respond. In most cases, you'll receive a reply much sooner. Most seller orders are covered by our Guarantee & Warranty Agreement. If you don't hear from the seller within two business days, go to Richkart Support Center Online For Raise An Ticket About Your Concern
    • If the seller's listing is Professional Seller Richkart Customer Service will handle any issues related to the order.

  • Return Product You Ordered

    You can return many items sold on Richkart.com. When you return an item, you may see different return options depending on the seller, item, or reason for return.



    Prepare and ship your return After you've followed the prompts in the Online Returns Center link above: 1. Prepare your package for return. Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.
    2. Ship your return based on the return shipping option you selected.
    For more information on the return shipping options, or contact to Richkart Support Center For Create Your Return Request.

  • Exchange an Item

    If you need to trade your item for a different size or color, you can exchange qualifying items through our Online Returns Center.


    If the item you wish to return doesn't have an exchange option or you received the item as a gift, you'll need to return the original item and place a new order.
    To exchange an item:
    1. Go to the Your Orders , and then click Return items.
    2. Find the order you want to return, and then click Return or replace items.
    Tip: If you don't see the order you're looking for, select another option from the See more menu.
    3. Select the item you want to exchange, and then select a reason from the Reason for return menu. An exchange order, with the same shipping speed that was used on your original item, will be created. You can use the return label provided to you to send your original item back. You'll need to return the original item within 30 days to avoid being charged for both the original and exchange items.
    Note:
    If the item you're exchanging costs less that your original purchase we will refund you the difference.
    This policy refers to colour/size exchanges only. Richkart does not price match.
    For details about what types of items can be exchanged, see About Exchanges and Replacements.

  • How Can I Check the Status of My Refund?

    If you're waiting for a refund and want to check the status, you can view this information in Your Account.



    To check the status of your refund:
    1. Go to Your Orders.
    2. Click Order Details next to the order.
    Note: The refund status is displayed at the bottom of the Order Summary. For more information about our refund policies, go to About Refunds.

  • How Can I Track My Return?

    You can stay on top of your returns by tracking them with a pre-paid label through our Online Returns Center.


    Want to track a return? Manage your return from our Returns Center.
    My Orders
    Only returns with a pre-paid label printed through our Online Returns Center are trackable.
    To track your return:
    1. Go to the Online Returns Center
    2. Click Manage Returns.
    3. Click Track Package next to the return you want to track.

  • Orders That Can't Be Changed

    If an order is marked as "Shipping Soon," it is being prepared for shipment or delivery and cannot be changed.
    If your order has shipped or cannot be modified before shipping, you may refuse the package or request more information by visiting our Richkart Support Center page.
    If the package will not reach you because of an incorrect address, it will be returned to us as undeliverable and you will need to place a new order. When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges).
    Purchases from Prime Video can be canceled within 24 hours of purchase provided you have not attempted to stream/download the video. For more information, go to Cancel an Accidental Prime Video Order.
    Tip: Prevent accidental purchases by setting parental controls. Parental controls restrict access to the Kindle Store, Richkart Appstore, Digital Music Store, and Prime Video Store.

  • Resolve a Declined Payment

    If your order is on hold due to a payment issue, there are several things you can check to resolve the declined payment.



    If your payment method has been declined, do one of the following:
    • Confirm your credit card number, expiration date, billing address, and phone number were entered correctly in Your Account.
    Note: The billing address and phone number entered must match those associated with your credit card.
    • Contact your bank:
    Note: o Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank. ,br> o After contacting your bank, you can retry your payment method by clicking Order Details on the impacted order in Your Order. From there, click Retry or edit credit card.
    • Contact your Benefits Administrator:
    o If your card is a Flexible Spending Account (FSA) or Health Savings Account (HSA), you should contact your benefits administrator. Payment declines may be due to limitations set by your account or lack of available funds.
    o The number you should contact is typically found on the back of your FSA or HSA card.

  • Package Status

  • What I Do IF MY Order Undeliverable

    Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges).


    Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.


    If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 1 weeks from the estimated delivery date.

  • What I Do When My Shipment Is Late?

    You'll see an estimated shipping or delivery date for each shipment on the order summary, just before you place your order.


    An estimated delivery date (or date range) will also appear in Your Orders after you've placed your order. Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address), based on the shipping speed you've chosen. The transit time is calculated using business days, meaning Saturday and Sunday don't count toward the transit time (unless we've specifically offered a weekend delivery during checkout). Holidays are also considered when calculating the transit time. For some delivery dates, we may provide an "order within" countdown timer that indicates the window of time in which you must place the order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date will be included in your order confirmation email.

    After an order has shipped, you can track your packages by going to Your Orders.

  • What Is The Map Tracking How Can I Track My Order

    You can follow the progress of selected shipped packages on a live map in real time. This feature can be accessed by clicking Track Package from either Your Orders or your Shipment Confirmation e-mail. You’ll receive a notification when your package can be tracked in this way.

    On the day of delivery, you can see the map when the driver is getting closer to you.
    If you’ve signed up for delivery alerts on Richkart app, Website we’ll let you know when the map is available to view.

    Map tracking allows you to arrange to be at the property when your package is likely to be delivered, or, alternatively, nominate a safe place for your delivery. Sometimes, due to operational issues or important delivery requirements, the driver may change their route. In this scenario, you’ll continue to see the map, but the number of stops won’t be shown. You can still expect to receive your package that day.


    You must be signed into your Richkart.com account to view the map.


    Note: Several Richkart logistics Partner Support This Feature.

  • Tracking Shipments

    You can find tracking information in your order details or have it sent directly to your mobile phone or in your Richkart Account


    Your Orders page If tracking is available, you can track your package via the Your Orders page. The shipping method for your package will be listed in your account and in your shipment confirmation e-mail. If you need to contact the carrier, you can raise an ticket regarding your order on Richkart Support Center


    Text message Text Trace allows you to track your Richkart.com packages via SMS text messages sent to your mobile phone. After you sign up for Text Trace, any tracking updates related to your packages will be sent to your mobile phone.


    Mail Notification When Richkart Seller Or Richkart Logistics Center Update Any Shipment Status On Your Order Richkart Sent You An Mail notification On Registered Richkart Account ID.

  • Reasons for Undelivered Packages

    There are many reasons that a package may be returned to us as undeliverable.


    Item is too big for a P.O. Box. Some items are too big to ship to a P.O. Box and must be shipped to a street address.

    Incorrect Address/Missing Information. The package is typically returned to us by the carrier or the unintended recipient if the address is incorrect, has typos, is missing information (such as an apartment number or ZIP code), or is outdated (such as a previous residence).

    Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the India Postal Service.


    Secure Location. Your package may be returned to us if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby.


    Unable to Access. Your package may be returned to us if the carrier can't access the delivery location due to no access code, call box number, or buzzer information, and can't obtain the information after multiple attempts. Other Address Problems.

    If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary. For more information about shipping to prisons. Many items can be shipped to the Department of State addresses, however, some cannot and will be returned as a result. For a full list of shipping restrictions at a specific DOS address, please contact the DOS facilities staff at that location.


    Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than 7,999 INR of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. After three attempts, the package will be returned to us. Damaged During Transit. If a package is damaged on its way to you, the shipper may return it to us without attempting delivery. Other Transportation Problems. Packages can be sorted to the wrong carrier or labels can be damaged such that the carrier is unable to determine the correct delivery address.


    Refused by Recipient. If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.

  • We Received Incorrect or Missing Items from Richkart Fresh Orders

    Some items may be substituted or removed after checkout due to availability. Check the order details in Your Account to see any substitutions or undeliverable items. Sometimes, items may become unavailable after you check out. We'll proceed with preparing your order so that you receive the rest of your items on time. Your payment method will not be charged for the unavailable item. If the item became unavailable before we could prepare you order, you'll see a "We're sorry we are unable to fulfill your entire order" message in the Order Details. The unfulfilled items will also appear in your Delivery or Pickup Confirmation e-mail under a section titled Unavailable Items. When possible, we'll try to substitute the unavailable item with a similar product (exceptions are specialty items). If your item was substituted, you'll see Substituted with on the Delivery or Pickup Confirmation e-mail listing the substituted items. In most cases, you will not be charged for the original item or the substitute. If we’re able to substitute the original item with an item that is nearly identical, you’ll be charged the lesser of the two prices. If your payment method was charged for an item you did not receive and the order details show that the item was sent, please contact us for a refund.

  • How Can I Track If My Tracking Information is Missing?

    Here are some reasons why tracking information may not be available: • The first package scan may be upon arrival at a regional hub near the destination. This is common when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package. • The first package scan may not be until delivery. • Some shipments, such as Standard International shipments, are not trackable. • Marketplace sellers sometimes do not provide to Richkart with tracking information for their orders. • You Can Contact With Richkart Support Center For Getting Latest Status Of Order

  • How To Track Package

    After an order has shipped, you can track your packages on Richkart.com. From Your Orders, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. 1. Go to Your Orders. 2. Go to the order you want to track. 3. Click Track Package next to your order (if shipped separately). If your package or tracking information is missing

  • About Shipping Carrier Contacts

    Richkart.com has recently begun contracting deliveries through a variety of regional carriers. We have contact information for these carriers, as well as national carriers. Important: Some national carriers use regional carriers to deliver your package. When this happens, your tracking information may not be accurately reflected on the national carrier website. Some exceptionally large or heavy items may be shipped by a specialty carrier such as FedEx, Delhivery, UPC, & Blue Dart Parcel Pool is used for standard deliveries to Major Metro Richkart used for Instant deliveries to Metro Cities On the Time. Contact Details below:- FedEx: +91 1800-419-4343 Delhivery: +91 0124-671-9500 Blue Dart: +91 1860-233-1234 DHL: +91 1800-11- 1345

  • Where I Find My Order or Stuff as I Order

    If your tracking information shows that your package was delivered, but you can't find it: Within 36 hours of expected delivery • Verify the shipping address • Look for a notice of attempted delivery • Look around the delivery location for your package • See if someone else accepted the delivery • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. • Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival • You Can Raise An Ticket to Supporting Depertement At https://support.richkart.com or call to on +91 180 -572-6067 For Find Your Order

  • Replace a Missing Packing Slip

    You can print an invoice for your package if the packing slip is missing.




    Please follow these instructions to print a copy of your invoice:

    1. Go to Your Orders
    2. Click the drop-down box on the left side of the page and choose the appropriate date range.
    3. After scrolling to find the order, click View Invoice below your order number.
    4. Click Print this page for your records or your browser's Print button to print your invoice.
    5. Packing slips aren't required to make a return. We've begun eliminating packing slips from single-box
    deliveries as an initiative to reduce packaging waste. If you need a receipt for your order, you can always print one in Your Account
    6. Customer can contact to the Richkart Support Center For Re-Arrange Return Packing Slip.

  • Where's My Richkart Fresh Order?

    Troubleshooting for Richkart orders not yet received.




    Check your doors

    Check the front, back or other doors of your house or building in case the delivery was left in a different location than expected.

    Check your email

    We may have sent you an e-mail to alert you of any problems we encountered with your order.

    Verify your order completed the checkout process

    In the Your Orders section of Your Account, find the order in question. If you do not see the order listed under Your Orders, check to see whether the items are still in your Cart. If the items are still in your Cart, your order has not yet been checked out. Verify your order has processed. In the Your Orders section of Your Account, find the order in question.


    Confirm that the order status is listed as Delivered or Arriving

    If the item is not yet out for delivery it will say the day and time it's expected to be delivered.

    .Check your scheduled delivery day

    In the Your Orders section of Your Account, find the applicable order and confirm your delivery date and time. Check the delivery address


    In the Your Orders section of Your Account, find the order in question. Click on View and confirm that the delivery address listed matches the address where you are awaiting the delivery.


    If your order has still not been delivered or you need to update the delivery time or address, please contact us.

  • Manage Shipment Updates via Text for All Orders

    You can sign up to receive tracking information via text message for all your orders.


    To sign up for Shipment Updates via Text, change your phone number, or cancel Shipment Updates via Text:

    1. Go to Your Account.

    2. Under the Email alerts, messages, Section, click 'Shipment Updates via Text'.

    Note: Shipment updates via text aren't available for packages shipped from sellers other than Richkart.com.

  • Delayed Shipment Updates via Text Messages

    We try to get you tracking updates as fast as possible, but sometimes delays can occur. This can happen for a number of reasons.





    Sometimes the carrier sends tracking data later than expected, or the tracking data is received outside the hours when we send text messages (7 a.m. to 8 p.m. Pacific Time). If there's mobile network congestion or other processing delays on your mobile carrier's side, which can result in text tracking delivery delays, too. If you're receiving non-Richkart (RCHKRT SMS ID) text messages with delays as well, you may want to get in touch with your mobile carrier.

  • Shipment Updates via Text Supported Carriers

    There are a number of mobile phone carriers that you will be able to receive Shipment Updates via Text through.


    Shipment Updates via Text supports the following mobile phone carriers: • Vodafone
    • Airtel
    • BSNL
    • idea
    • Jio
    • Reliance

  • Richkart Shipment Updates via text Terms and Conditions

    The short code 91 9220592205 is used by Richkart.com to share shipment tracking updates.




    If you agree to receive tracking updates through Richkart Shipment Updates via Text, you will receive text messages when your package is shipped, out for delivery, delivered, or encounters an exception or delay. You will also need to confirm your subscription by replying YES to the subscription confirmation message that Richkart will send you upon signing up for the service.

    Message and data rates may apply. Message frequency based on account orders. Text 49MYSTOP to 91 9220592205for Help. Text 49MYSTOP to 91 9220592205 to cancel. For assistance.

    For assistance, Contact To Richkart Support Center.

Close